● There is a manufacturing flaw or defect in the item.
● Item does not conform to legally approved specifications.
● Item is not in accordance to the agreement.
Products must be returned unused and in the original box or packaging in which they were delivered. Any product that has been used, altered, or damaged will not be accepted or be eligible for a credit note. It must be noted that Pieces Furniture W.L.L reserves the right to refuse the return of any products that do not meet the return and refund eligibility criteria stated above.
Please also retain all documentation and packaging to fulfill return eligibility.
All returns of Pieces Furniture W.L.L products will be processed within 7 working days once the products have been received back by Pieces. You will then be able to use the amount as a credit note to re-order an item that is suitable.
The following products are not eligible for returns or exchange (unless it has a fault or does not match the description):
● Products that have exceeded 7 days since delivery
● Products that are not in their original condition
● Products that have been opened or unsealed unless needed in order to view the item
● Products without original packaging or labels
● Products that have been used or damaged or are not in the original condition they were delivered in
● Products that have been assembled in good condition at the time of delivery or installed, used, or altered.
● Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period
Shipping charges, custom fees, and taxes, if any that are incurred at the time of the purchase, are non-refundable.
Returns on online purchases can only be requested for and processed online. You will receive a credit note to be able to use again on the website.
Purchases made from Pieces are currently not eligible for exchange on the website. To exchange an item, we recommend that you issue a return request for the original item purchased as per the instructions listed above, following which a new order can be placed for the item you wish to purchase. Please note that new orders are subject to merchandise availability.
Purchases made from Pieces are currently not eligible for exchange on the website. To exchange an item, we recommend that you issue a return request for the original item purchased as per the instructions listed above, following which a new order can be placed for the item you wish to purchase. Please note that new orders are subject to merchandise availability.